Technical Assistance: 656 987 819
Technical assistance service: 656 987 819
Calle José Carreras, n3 03184 Torrevieja (Alicante)
Open Monday- Sáturday, From 8:00 till 19:00 hours.
Calle Mar Cantábrico, sector 8, 03177 La Marina (San Fungencio) – Alicante
Open Monday – Sáturday, from 8:00 till 19:00 hours.
FREQUENTLY ASKED QUESTIONS
Please read the frequently asked questions before sending us a message
For Peninsular Spain:
FREE DELIVERY all around Spain, this does not include Canarias (Islas baleares), The delivery cost to the Islas baleares is aproximatly 200€, this cost can be variable depeding on the weight and size of the product
Acceptable payment methods: Bank transfer, credit card / debit
The delivery time would be from 1 to 7 working days, according to characteristics of the article and if is available in stock. if the item was not available in stock we would inform you the extension time of delivery or accept the cancellation of order.
The customer will be responsible for checking and mounting purchased items.
VERY IMPORTANT WHEN RECEIVED ORDER
Once you have received your order, it is very important that you follow the following steps:
If you receive your order with a normal appearance But you can not open it and make sure that everything is alright, Please write down on the delivery sheet that the transport company supplies “Pending review”, Please open as soon as possible and review the contents, if your order is damaged or missing something, inform us OrtoDescuentoPlus Email: Info@ortodescuentoplus.com within a maximum of 24H working period days (Does not include Saturday, Sunday or public holidays)
- CREDIT CARD
Only for purchases through our website and cards that have enabled secure shopping system in internet: we use Bankinter’s secure Bank system. Our web links with your bank that requests the number of your card, expiration date and a few keys for secure purchase online,This way the system accepts your payment and we will not store any data banking his accepted once payment, do not exit internet, complete the purchasing process so that your order is processed and we have evidence of the same.
-If you have made the previous step in a satisfactory manner, you receive an immediate confirmation of your order and the number of this.
-If the payment is paid before 13 h; and there is stock, the order is to process the same day or the following according to the volume of articles and preparation of the same.
-If there isn’t no stock or we have questions about the data of your order, we will contact you as soon as possible to find a solution
- BANK TRANSFER OR DIRECT DEPOSIT IN BANKINTER:
-Deposit the amount in HOME AND GARDEN IMPORTS S.L Bank account IBAN ES54 0128 0657 0000 0094 (Bankinter), indicating your name, surname and the number of order.
-If the payment is by bank transfer, we will have record in 1-2 working days, if your order is urgent proof of payment can sent by email to email@example.com from 9:00 h to 19:00 from Monday to Friday (No holidays)
Once the order formis sent you will need to provide a delivery address where you can do it from 9:00 to 18:00 h reception. The delivery by transport agency is carried out in the number of the street, is not obligation of the Agency to take the goods to a upper or lower floor of that number.
Once the payment as been done, The invoice of the will be sent to your email address